Frequently Asked Questions

We require a 10-day written notice of termination.

You must present a government-issued photo ID (e.g., a current driver’s license, state identification, or passport).

No, your lease will be month-to-month; no long-term commitment is required.

No. At the time of signing, you will be given your own security pass code, which will allow you access to your rental anytime, day or night. However, during office hours, a manager is on-site and happy to assist you in any way.

Sophisticated online billing and account management enable you to pay your bill anytime, anywhere, from the convenience of your computer or mobile device. You can also bring your payment to the office or mail a check or money order.

Cash, Check, Visa, Discover, MasterCard, and American Express.

Our easy-to-use Storage Calculator helps you calculate exactly how much space you need. Call or stop by the store for manager assistance, and we will be happy to help you find the space you need.

You may use any standard padlock, whether with a combination or a key. If you need a lock, you could purchase one from our main office.

We want all of our customers to have peace of mind. For that reason, any type of liquid, explosive, toxic material, or perishable (such as food) may NOT be stored on-site. Please talk with your store manager if you have a question regarding a specific item you want to store.

We recommend wrapping large items such as furniture to keep them dust-free. Box and clearly label smaller items, and ensure they are not too heavy for you to lift. See our Storage Tips page for detailed tips and expert advice.

For your protection and security, you must come to the office with a photo identification, and the manager will assist you.

You may, but as with any security code, we encourage you to protect it.

Come into the office with your photo identification; we will gladly assist you.